Complaints Resolution

In the event of an alleged infringement of the User's rights in connection with the Services, the User may submit a complaint by contacting the Platform Operator providing the Services to the User via email at [email protected].

The User shall submit the complaint no later than three (3) months from the date on which the User became aware, or ought reasonably to have become aware, of the circumstances giving rise to the complaint, unless a different timeframe is required by mandatory applicable law.

The Platform Operator shall review the complaint and inform the User of the outcome without undue delay and, in any event, no later than fourteen (14) days from receipt of the complaint, unless a longer period is justified by the complexity of the complaint and permitted under applicable law.

User's Right to Contact the Competent Authority

If the Platform Operator refuses to resolve the complaint, or if the User does not agree with the solution offered and considers that their rights or legitimate interests have been violated, the User may submit a complaint to the competent consumer protection authority of the country in which the Platform Operator providing the Services is established, in accordance with applicable law.

This does not affect the User's right to seek judicial remedies before the competent courts of that country, where such rights are granted under applicable law.